Last Updated: Sep 15/2026
At Zellwyn, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, or defective product, or if you need a size exchange, we are here to assist you according to the conditions outlined below.
1. Return & Exchange Period
Customers may request a return or exchange within 3 days of receiving the order.
Requests made after the applicable period may not be accepted.
2. Eligible Products
To be eligible for a return or exchange, the product must:
• Be unused and unworn
• Be unwashed and free from stains or damage
• Have all original tags attached
• Be returned in its original packaging, where applicable
• Be in the same condition in which it was received
We reserve the right to refuse a return or exchange if the product does not meet these conditions.
3. Size Exchange
If you have ordered the wrong size, you may request a size exchange within the applicable return period, subject to availability.
Customers should contact us as soon as possible after receiving the order.
The product must remain unused, unwashed, and in its original condition with tags attached.
4. Color Exchange
Color exchanges may be accepted depending on product availability.
The product must meet all return and exchange conditions.
5. Wrong Product Received
If you receive a product that is different from what you ordered, please contact us immediately.
We may request photographs or videos of the received product and packaging so that we can verify the issue.
If the error is confirmed to be from our side, we will work to arrange the appropriate replacement or solution.
6. Damaged or Defective Products
If your product arrives damaged or defective, please contact us as soon as possible after delivery.
For damaged or defective items, we may require:
• An unboxing video
• Clear photographs of the product
• Photographs of the packaging
• Order details
An unboxing video is strongly recommended because it helps us verify the condition of the product at the time of delivery.
7. Non-Returnable Situations
Returns or exchanges may not be accepted if:
• The product has been worn or used
• The product has been washed
• The product has stains, odors, or other signs of use
• Tags have been removed
• The product has been damaged by the customer
• The product is returned without its required packaging
• The return request is made after the applicable return period
8. Return Shipping Charges
If the return or exchange is requested because of a wrong, damaged, or defective product caused by us, we will review the case and provide an appropriate solution.
For size exchanges or customer preference-related exchanges, return and reshipping charges may be the responsibility of the customer.
The applicable charges will be communicated before the exchange is processed.
9. Refunds
Where a refund is approved, the refund process will depend on the payment method and circumstances of the order.
For Cash on Delivery orders, customers may be asked to provide appropriate details required to process an approved refund.
Refund processing time may vary depending on the payment method and financial service provider.
10. Sale and Discounted Products
Products purchased during special sales, promotions, or clearance offers may have different return or exchange conditions.
Any special conditions applicable to promotional products will be mentioned on the relevant product page or communicated at the time of purchase.
11. How to Request a Return or Exchange
To request a return or exchange, please contact our customer support with:
• Order number
• Customer name
• Phone number
• Reason for return/exchange
• Photos or videos of the product, where required
Our team will review the request and provide further instructions.
Please do not send a product back before receiving return instructions from Zellwyn.
12. Contact Us
For return or exchange requests, please contact us:
Business Name: Zellwyn
Email: zellwyn786@gmail.com
Phone/WhatsApp: +92 349 8429585
Address: Gilgit-Baltistan, Pakistan
We appreciate your trust in Zellwyn and are committed to providing you with a smooth shopping experience.